Contact Us
If you can't find the answer you need in the documentation, feel free to reach out to the GoMami team.
Ticket System
Recommended — For all types of inquiries including technical support, billing questions, and feature requests.
When submitting a ticket, please provide the following to help us resolve your issue faster:
- Server IP address or order number
- Detailed description of the issue
- Relevant screenshots or error logs
- Steps you've already tried
tip
Tickets are the most efficient support channel. All technical issues should be submitted via ticket first.
Email
If the ticket system is unavailable, you can also contact us via email:
Response Times
| Priority | Description | Expected Response Time |
|---|---|---|
| Urgent | Server completely unavailable | < 2 hours |
| High | Service affected but partially available | < 6 hours |
| Medium | General technical issues | < 12 hours |
| Low | Inquiries and suggestions | < 24 hours |
info
Response times above are for business days. Times may be slightly longer during holidays.
Self-Service Resources
Before contacting us, you can check these resources:
- FAQ - Instances — Server-related questions
- FAQ - Network — Network-related questions
- FAQ - Billing — Billing-related questions
- FAQ - Account — Account-related questions
- API Documentation — API reference