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Billing FAQ

What payment methods are supported?​

GoMami supports the following payment methods:

  • Credit/Debit Cards (Stripe)
  • Alipay (Stripe Alipay)
  • Cryptocurrency (Crypto)

See Payment Methods for details.

Is there a trial period?​

GoMami offers a 24-hour risk-free cancellation policy. If you're not satisfied within 24 hours of activation, you can request a full refund. See Refund Policy.

How do I renew?​

The system automatically generates a renewal invoice before expiration and sends an email notification. You can:

  1. Log in, go to Billing > My Invoices to find the pending invoice
  2. Choose a payment method to complete payment
tip

You can pre-load account credit for automatic renewal to avoid service interruption.

How long is data retained after expiration?​

StageTimingDescription
SuspendedDue dateServer suspended immediately, data retained, auto-restores on payment
Terminated5 days overdueService terminated, data may not be recoverable
caution

Service is suspended on the due date with no grace period. Please renew before expiration or back up important data.

Can I get a refund?​

  • Within 24 hours of new purchase: Full refund available
  • After 24 hours: No refund
  • Renewal orders: No refund

See Refund Policy.

How much cheaper is annual billing vs monthly?​

Annual billing typically saves 15%-20% compared to monthly. Exact discounts vary by product line. See:

Can I change my billing cycle?​

Yes. When your current cycle expires, you can choose a different billing cycle at renewal. To change immediately, contact support.

Questions about my invoice?​

Submit billing-related issues via the ticket system. Support will respond within business days.

Can I withdraw my account credit?​

Account credit cannot be directly withdrawn. For special circumstances, contact support to discuss.

Next Steps​